GEMS Registration Policy

All registrations will be processed in Australian Dollars ($AUD).

Cancellation and Refund Policy

Registration cancellations received in writing by the GEMS Event Management Australia more than one month prior to the start date, will be accepted and all fees refunded less an Administration Fee.  Please refer to the individual website for the exact amount of the Administration Fee.

Cancellations received within one month of the start date will not be accepted and will not be refunded; however, transfer of your registration to another person is acceptable. The full name and address details of the new delegate must be advised in writing to GEMS Event Management Australia at least five (5) days prior to the event. No refunds will be made for non-attendance and any unpaid registration fees will still be payable.

In the case of a medical emergency which has caused a registered delegate to not attend, GEMS Event Management Australia must be provided with a medical certificate or appropriate documentation before any refund will be considered. Where GEMS Evnet Management Australia are advised of the situation after the event, and a refund is deemed to be appropriate, the delegate must still pay the administration fee, along with any catering charges incurred for all catering events at which they were scheduled to attend.

Accommodation cancellations received within 60 days of the arrival date will incur a fee equivalent to 50% of the cancelled accommodation. Cancellations made less than 30 days prior to the arrival date will incur a cancellation fee equal to the 100% of the total accommodation fee. No refunds will be made for non-attendance and any unpaid accommodation fees will still be payable. Please note: This is GEMS standard accommodation cancellation policy, however, these terms may differ depending on the event and accommodation venues contracted for that event. Please refer to the specific event website for the relevant accommodation cancellation policy.

Delivery Policy

Once your registration has been completed, you will receive an email confirmation from EventsAIR confirming successful completion of your registration within a few minutes of registering.  Your Official Registration Confirmation and Tax Invoice will be sent to you via email and no later than 5 working days.

If you have any questions about your registration, please contact GEMS Event Management Australia via email at or via phone on +61 2 9744 5252.

Payment Options

A Tax Invoice will be provided to you within 2 working days from time of registration. Conference registrations can be paid by direct debit, cheque or credit card. If you would like to pay your invoice via credit card, please contact the Accounts Team at GEMS Event Management Australia on 02 9744 5252.